General Terms and Conditions

of
Leon Petersen
operating under the name “ZentraLink”
Am Schwalbennest 21
04205 Leipzig
Germany

Email: support@zentralink.net
Data protection contact: privacy@zentralink.net
Website: https://zentralink.net

§ 1 Scope

(1) These General Terms and Conditions apply to the use of the “ZentraLink” software-as-a-service platform via the websites and applications at zentralink.net, app.zentralink.net and the associated subdomains.

(2) ZentraLink is a platform for the central management, monitoring and documentation of domains, DNS records, SSL certificates, provider connections, reports, tickets, team permissions, audit logs and security-relevant domain information.

(3) These terms apply both to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) and to consumers within the meaning of Section 13 BGB, unless expressly provided otherwise.

(4) Differing, conflicting or supplementary terms and conditions of the customer become part of the contract only if their validity has been expressly agreed to in writing or text form.

(5) The contract language is German. Where English translations are provided, they serve only to aid comprehension. The German version is authoritative.

§ 2 Contracting party

The customer's contracting party is:

Leon Petersen
operating under the name “ZentraLink”
Am Schwalbennest 21
04205 Leipzig
Germany
Email: support@zentralink.net
Data protection contact: privacy@zentralink.net
Website: https://zentralink.net

hereinafter referred to as “ZentraLink”, “provider”, “we” or “us”. The respective user, customer or contracting party is hereinafter referred to as “customer”, “user” or “you”.

§ 3 Description of services

(1) ZentraLink provides the customer with a cloud-based software solution with which the customer can, depending on the chosen plan, use in particular the following functions:

• management and monitoring of domains
• DNS record display and DNS monitoring
• SSL certificate checks
• mail-security checks, e.g. SPF, DKIM and DMARC
• provider connections and provider synchronisation
• domain health score
• DNS snapshots and change history
• audit logs
• reports and PDF analyses
• ticket system
• team management with admin and support-staff permissions
• notifications
• status information
• optional DNS write access, where supported by the plan and the provider

(2) The precise scope of services results from the plan booked, the service description on the website, the checkout summary and the functions activated in the dashboard.

(3) ZentraLink is not a domain registrar, not a hosting provider, not a payment institution and not a legal or tax advisor. ZentraLink provides a management, monitoring and documentation platform.

(4) Where ZentraLink retrieves or processes data from external providers such as IONOS, Gandi, GoDaddy, Namecheap, STRATO, Cloudflare, Hetzner or others, this is done on the basis of the credentials stored by the customer and within the technical capabilities of the respective provider.

(5) Available functions may differ depending on the provider, the plan, API permissions, the technical state, the security mode and the payment status.

§ 4 Registration and customer account

(1) Use of ZentraLink requires registration.

(2) The customer is obliged to provide complete and truthful information at registration and to update it without undue delay in the event of changes.

(3) The customer is obliged to keep their credentials confidential and to protect them against access by unauthorised third parties.

(4) Passing the user account on to third parties is not permitted. The customer may, however, where the booked plan allows it, invite further users as admins or support staff.

(5) ZentraLink may require the customer's email address to be confirmed before the account can be used in full.

(6) ZentraLink is entitled to reject registrations or to block user accounts if false information is provided, if there is a suspicion of abuse, if these terms are breached, or if legal grounds stand in the way.

§ 5 Conclusion of contract

(1) The presentation of plans and services on the website does not constitute a legally binding offer but an invitation to place an order.

(2) The customer submits a binding offer by selecting a plan at checkout, confirming their details and completing the order process.

(3) The contract is concluded when ZentraLink accepts the order, activates the user account, provides access to the platform or sends an order confirmation.

(4) For free plans, the contract is concluded upon completion of registration and activation of the account.

(5) For paid plans, activation may be made dependent on successful payment or payment authorisation.

§ 6 Plans, subscriptions and scope of functions

(1) ZentraLink offers various plans. These may include free and paid plans.

(2) The functions, limits and prices included in the respective plan result from the plan overview displayed at the time of the order.

(3) Possible plan-dependent restrictions may relate in particular to:

• the number of manageable domains
• the number of team members
• the number or scope of reports
• access to audit logs
• access to provider connections
• access to DNS write functions
• the frequency of checks or synchronisations
• storage or upload limits
• the scope of support

(4) The customer is entitled only to the functions included in their current plan.

(5) ZentraLink is entitled to change, restrict or discontinue free functions, trial functions or beta functions at any time, provided that this does not impair material contractually owed services of a paid plan.

(6) Where a plan is designated as “Enterprise”, “individual” or “Custom”, the individually agreed conditions apply.

§ 7 Trial periods, vouchers and discounts

(1) ZentraLink may offer free trial periods, vouchers, promotional codes or discounts.

(2) There is no entitlement to the granting or extension of discounts, vouchers or trial periods.

(3) Vouchers and discounts apply only within the stated period, for the stated plans and under the conditions displayed in each case.

(4) ZentraLink is entitled to reject, deactivate or cancel vouchers if there is a suspicion of abuse, if technical errors exist or if the voucher conditions are not met.

(5) After a free trial period or a discount period ends, the regular price of the chosen plan may be charged, provided the customer does not cancel in good time and was informed of this at checkout or during the order.

§ 8 Prices and payment terms

(1) The prices displayed at the time of the order apply.

(2) All prices are stated in euros.

(3) Where ZentraLink applies the small-business rule pursuant to Section 19 of the German VAT Act (UStG), no VAT is shown. In that case, invoices contain the note: “No VAT shown pursuant to Section 19 UStG.”

(4) Payments are processed via the payment service provider Mollie.

(5) Depending on availability, the following payment methods in particular may be offered:

• PayPal
• credit card
• Pay by Bank
• EPS
• iDEAL
• Apple Pay
• Google Pay

(6) The payment methods actually available may differ depending on country, currency, device, browser, provider availability and technical availability.

(7) For subscriptions, the customer is obliged to ensure a valid and sufficient payment method.

(8) If a payment fails, ZentraLink may ask the customer to update the payment method, temporarily restrict access, or terminate the contract after a reasonable period.

(9) Invoices are provided electronically, in particular in the dashboard or by email.

§ 9 Subscription term and cancellation

(1) Paid plans are concluded as a subscription unless otherwise agreed.

(2) The term and the billing period result from the chosen plan, e.g. monthly or yearly.

(3) The subscription renews automatically for the chosen billing period unless it is cancelled in good time.

(4) The customer can cancel their subscription via the dashboard or by notice in text form to support@zentralink.net.

(5) The cancellation takes effect at the end of the current billing period unless expressly agreed otherwise.

(6) The right to extraordinary termination for good cause remains unaffected.

(7) After cancellation, access to paid functions may be deactivated at the end of the paid period.

§ 10 Upgrades, downgrades and plan changes

(1) The customer can, where technically available, change their plan in the dashboard.

(2) On an upgrade, additional functions may be unlocked immediately or after successful payment.

(3) On a downgrade, functions, limits or data access may be restricted at the end of the current billing period.

(4) The customer is obliged to check, before a downgrade, whether the limits that will then apply are sufficient for their use.

(5) If stored data or used functions exceed the new limits after a downgrade, ZentraLink may restrict individual functions until the customer reduces data or books a suitable plan.

§ 11 Right of withdrawal for consumers

(1) If the customer is a consumer, they are in principle entitled to a statutory right of withdrawal.

(2) The withdrawal period is fourteen days from the conclusion of the contract.

(3) To exercise the right of withdrawal, the customer must inform ZentraLink of their decision to withdraw from the contract by means of a clear statement, e.g. by email to support@zentralink.net.

(4) To meet the withdrawal deadline, it is sufficient that the customer sends the notification of the exercise of the right of withdrawal before the withdrawal period expires.

(5) If, at the consumer's express request, ZentraLink begins providing the digital service during the withdrawal period, ZentraLink may charge a reasonable amount for services already rendered, to the extent legally permissible.

(6) For digital services, the right of withdrawal may, under the statutory conditions, lapse early if the consumer has expressly agreed that ZentraLink begins performance before the withdrawal period expires and the consumer has confirmed their awareness that, by giving this consent, they lose their right of withdrawal upon complete performance of the contract.

(7) The full withdrawal instructions and a model withdrawal form are provided below.

§ 12 Provision and availability

(1) ZentraLink endeavours to provide the platform with as little interruption as possible.

(2) A specific availability is owed only where this has been expressly agreed.

(3) Temporary restrictions may arise in particular from:

• maintenance work
• updates
• security measures
• technical faults
• outages of hosting, DNS, email, payment or provider services
• force majeure
• API limits or changes by external providers

(4) ZentraLink is entitled to carry out maintenance work where this is necessary for the security, stability or further development of the platform.

(5) ZentraLink will endeavour to carry out plannable maintenance as considerately as possible and to inform customers appropriately of material restrictions.

§ 13 Provider connections and API access

(1) The customer can, where included in the plan and technically available, connect external providers to ZentraLink.

(2) The customer is themselves responsible for ensuring that they are authorised to use the respective provider API.

(3) The customer is obliged to store API keys, tokens and other credentials in ZentraLink only if they are authorised to do so.

(4) ZentraLink stores provider credentials in a protected or encrypted form where possible and does not knowingly disclose them to unauthorised third parties.

(5) ZentraLink cannot guarantee that external providers will make their APIs available permanently unchanged, completely or without disruption.

(6) Changes, restrictions, rate limits, outages or blocks by external providers may impair the use of ZentraLink.

(7) The customer remains responsible for their own contracts with external providers.

§ 14 Read-only mode and DNS write access

(1) Provider connections should be used in read-only mode by default, where this is technically possible.

(2) Write access to DNS records or other provider data is available only if:

• the respective plan permits it,
• the provider supports it,
• the customer has stored corresponding credentials,
• the function has been expressly activated,
• the respective user holds the required permissions.

(3) The customer is responsible for all changes triggered via ZentraLink by themselves, their admins or authorised support staff.

(4) DNS changes can have significant effects on websites, email traffic, security and reachability.

(5) ZentraLink accepts no liability for damage arising from incorrect, unauthorised or ambiguous DNS changes made by the customer, unless ZentraLink caused them intentionally or through gross negligence.

§ 15 Customer's obligations

(1) The customer undertakes to use ZentraLink only lawfully and in accordance with the contract.

(2) In particular, the customer may not use ZentraLink:

• for unlawful purposes,
• to infringe the rights of third parties,
• to circumvent technical protection measures,
• to process third-party data without authorisation,
• to distribute malware,
• to overload, disrupt or manipulate the platform,
• for automated bulk querying without consent,
• to abuse provider APIs.

(3) The customer is responsible for the content, domains, credentials, tickets, attachments and other data they enter.

(4) The customer is obliged to manage their users and team members appropriately and to grant access only to authorised persons.

(5) The customer must inform ZentraLink without undue delay if they discover unauthorised access, abuse or a security incident.

§ 16 Team members, admins and support staff

(1) The customer can, where included in the plan, invite further users as admins or support staff.

(2) Depending on their permissions, admins can manage extensive settings and functions of the customer account.

(3) Support staff receive only the permissions assigned to them by the customer or an admin.

(4) The customer is responsible for the selection, authorisation and supervision of their team members.

(5) Actions of invited team members are attributed to the customer to the extent that they take place within the customer account.

§ 17 Tickets, support and communication

(1) ZentraLink may offer support by email, ticket system or other communication channels.

(2) An entitlement to specific response times exists only where this has been expressly agreed.

(3) Support services relate in principle to the use of ZentraLink, not to general legal, tax, DNS, hosting or provider advice.

(4) The customer is obliged to submit support requests objectively, completely and truthfully.

(5) ZentraLink may reject support requests if they are abusive, unlawful or outside the agreed scope of services.

§ 18 Reports, checks and notices

(1) ZentraLink may provide technical checks, reports, health scores, DNS-diff analyses, SSL checks, mail-security checks and other analyses.

(2) These analyses serve as technical support and an overview.

(3) ZentraLink gives no warranty that reports or checks are complete, error-free or conclusive at all times.

(4) The customer remains responsible for reviewing technical recommendations before implementing changes.

(5) ZentraLink does not provide legal, tax, security or compliance advice in the legal sense.

§ 19 Data protection and data processing

(1) Information on the processing of personal data is set out in ZentraLink's privacy policy.

(2) Where ZentraLink processes personal data on behalf of the customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR.

(3) The customer is the controller for the personal data they enter into ZentraLink or have processed via ZentraLink.

(4) The customer is obliged to ensure that they are authorised to process and transfer the respective data.

(5) ZentraLink uses, among others, hosting, domain, email and payment service providers — in particular Hetzner, STRATO and Mollie — to the extent necessary to provide the platform.

§ 20 Rights in the software

(1) ZentraLink and the associated software, designs, trademarks, logos, texts, databases and functions are protected by copyright and, where applicable, trademark law.

(2) For the duration of the contract, the customer receives a simple, non-exclusive, non-transferable right to use the platform within the contractually agreed scope.

(3) The customer may not copy, sell, rent, sublicense, reverse-engineer, decompile or otherwise exploit ZentraLink outside the agreed purpose.

(4) The rights to data entered by the customer remain with the customer or the respective rights holders.

§ 21 Customer content and data

(1) The customer retains the rights to the data they enter, to the extent that those rights belong to them.

(2) The customer grants ZentraLink the right to process, store, transmit and display the data to the extent necessary for the performance of the contract.

(3) ZentraLink is entitled to process technical log data, usage data and system data to the extent necessary for security, stability, error analysis, billing, abuse prevention or performance of the contract.

(4) After the contract ends, ZentraLink may restrict or delete access to customer data, unless statutory retention obligations stand in the way.

§ 22 Backups and data export

(1) ZentraLink may create backups where this is technically provided for.

(2) Backups primarily serve to restore the platform in the event of a fault and do not constitute an individual archiving obligation for the customer.

(3) The customer is obliged to back up important data on their own responsibility, to the extent necessary for their purposes.

(4) Where technically available, the customer can export data or request an export.

(5) After the contract ends, data may be deleted after the expiry of reasonable periods, unless statutory retention obligations stand in the way.

§ 23 Suspension and restriction of access

(1) ZentraLink is entitled to suspend access in whole or in part if:

• the customer breaches these terms,
• payments are outstanding,
• there is a suspicion of abuse or a security concern,
• legal obligations require it,
• the operation or security of the platform is endangered,
• the rights of third parties are endangered.

(2) ZentraLink will inform the customer of a suspension, unless legal or security-related reasons stand in the way.

(3) A suspension does not release the customer from existing payment obligations.

§ 24 Warranty

(1) The statutory warranty rights apply, unless otherwise provided below.

(2) Towards entrepreneurs the following applies: ZentraLink warrants that the platform has, in essence, the agreed characteristics.

(3) ZentraLink gives no warranty for disruptions attributable to circumstances outside ZentraLink's control, in particular outages of external providers, payment service providers, hosting providers, DNS services, internet connections, or credentials provided by the customer.

(4) The customer is obliged to report recognisable defects without undue delay in text form.

§ 25 Liability

(1) ZentraLink is liable without limitation for intent and gross negligence.

(2) In the case of simple negligence, ZentraLink is liable only for the breach of material contractual obligations. Material contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

(3) In that case, liability is limited to the foreseeable damage typical for this type of contract.

(4) Liability for damage arising from injury to life, body or health remains unaffected.

(5) Liability under mandatory statutory provisions remains unaffected.

(6) ZentraLink is not liable for damage caused by DNS changes initiated by the customer, incorrect provider credentials, faulty configurations, unauthorised users or external providers, to the extent that ZentraLink is not responsible for that damage.

§ 26 Changes to services and these terms

(1) ZentraLink is entitled to further develop the platform and to change or adapt functions, provided the purpose of the contract is not thereby materially impaired.

(2) ZentraLink may amend these terms where objective reasons exist, in particular legal changes, technical developments, new functions or changes to business processes.

(3) Changes are communicated to the customer in text form.

(4) If the customer does not object to a change within the period communicated, the changes are deemed accepted, provided this consequence was expressly pointed out.

(5) Material changes that significantly impair the contractual balance require the customer's express consent, to the extent legally required.

§ 27 Reference / publicity

(1) ZentraLink may use the customer's name or logo publicly as a reference only if the customer has expressly consented to this.

(2) The customer can withdraw a consent given at any time with effect for the future.

§ 28 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is, to the extent legally permissible, the registered seat of ZentraLink.

(3) Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.

(4) The customer's statutory rights remain unaffected.

Withdrawal instructions for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us

Leon Petersen
operating under the name “ZentraLink”
Am Schwalbennest 21
04205 Leipzig
Germany
Email: support@zentralink.net

of your decision to withdraw from this contract by means of a clear statement, e.g. by email.

To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must repay to you all payments we have received from you without undue delay and at the latest within fourteen days of the day on which we received notification of your withdrawal.

For this repayment we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

If you requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of withdrawal, compared with the total scope of the services provided for in the contract.

Model withdrawal form

If you wish to withdraw from the contract, you can use this form and send it to us:

To:
Leon Petersen / ZentraLink
Am Schwalbennest 21
04205 Leipzig
Email: support@zentralink.net

I hereby withdraw from the contract concluded by me for the use of ZentraLink.

Ordered on:
Name of the consumer:
Address of the consumer:
Email address of the customer account:
Date:
Signature, only for notification on paper: